lapak123 Casino & Sportsbook Data Care

This page describes what we collect when you use lapak123 and how we keep that data protected. We gather information from you when you register, deposit, place selections or wagers, and withdraw funds. We also collect technical data — your IP address, browser type, and device information — to maintain security and comply with legal requirements.

We at lapak123 do not sell your personal information to third parties for marketing purposes. We share data only with payment processors (to handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification services, and legal authorities when required by law. Our servers may sit outside your jurisdiction; data transferred across borders is encrypted and subject to this privacy policy.

You have the right to access, correct, or delete your data on lapak123. Contact our support team to exercise these rights. We will respond within 10 business days. Some data may be retained longer if required by law or for dispute resolution purposes.

What Data We Collect on lapak123

Registration and identity information

When you create an account on lapak123, we collect your email address, mobile phone number, legal name, date of birth, and residential address. We require this information to set up your account, verify your identity (Know Your Customer compliance), prevent fraud, and comply with anti-money-laundering regulations. We may also request a government-issued ID — a national ID card (KTP), passport, or driver's license — and proof of address (utility bill or bank statement) before you can withdraw funds.

We store this identity information encrypted in secure databases on lapak123's servers. We access it only to verify your account, process withdrawals, investigate disputes, or comply with legal requests. We do not share your identity data with third parties except when legally required or to our identity-verification service provider, who operates under confidentiality agreements.

Financial and payment data

On lapak123, we collect information about your deposits and withdrawals — the amounts, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), dates, and transaction status. We never store full credit card numbers or sensitive bank account details; payment gateways handle that data directly. We record only the last four digits of your payment method for your reference and reconciliation.

We also collect data about your account balance, wagering history, and gameplay — the games you play, selections or wagers you place, amounts staked, and results. This data is used to calculate your account balance, weekly cashback, tier progression, and promotions. It helps us detect fraud and comply with responsible-gaming regulations in supported jurisdictions.

We encrypt all data transfers on lapak123

Data you send to lapak123 — login credentials, payment information, personal details — is encrypted using TLS (Transport Layer Security). We do not transmit unencrypted sensitive data over the internet.

Technical and behavioral data

We collect technical information about your access to lapak123 — your IP address, browser type, operating system, device type, and approximate geographic location (based on IP). We use this data to detect fraud, prevent account takeover, comply with jurisdiction restrictions, and maintain platform security. We also log timestamps of your logins and activities on lapak123.

We use cookies and similar tracking technologies on lapak123. Cookies help us remember your login session, store your preferences (such as language and theme), and measure how you use our platform. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may limit some lapak123 features.

Communication data

When you contact lapak123 support via in-app messaging, email, or phone, we collect and store your communications and any responses. We use this data to resolve your issues, maintain support history, and improve our customer service. We may review communications to investigate disputes or fraud claims on your account.

Primary uses of your data

We at lapak123 use your personal data to operate our platform, process your deposits and withdrawals, calculate your account balance and promotions, and verify your identity. We use financial data to detect fraud, prevent money laundering, and comply with anti-terrorism regulations. We use technical data to maintain platform security, investigate unauthorized access, and ensure lapak123 is available and functioning correctly.

We may use your data to contact you about account issues, promotions, or policy changes. We send these communications via email or in-app notification. You can disable promotional emails in your account settings, but we may still contact you about account security or legal requirements.

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks handle payment data directly. We share transaction IDs and amounts to process deposits and withdrawals.
Identity verification: Third-party KYC providers verify your documents. We share ID photos and address proof only for this verification purpose.
Legal authorities: We share data with law enforcement, regulators, or courts if required by a valid legal request or court order.
Fraud prevention: We may share account and transaction data with anti-fraud services to protect lapak123 and our users.

Data retention and deletion

We retain your personal data on lapak123 for as long as your account is active. After you close your account, we retain certain data — transaction records, identity information, and dispute-related documents — for a minimum of three to five years to comply with financial regulations and resolve potential disputes. Some data may be retained longer if required by law or if there is an ongoing investigation or legal claim.

You can request deletion of non-essential data at any time by contacting our support team. We will delete marketing-preference data, communication history, and non-financial activity logs within 30 days. However, we cannot delete transaction records, identity verification documents, or data required for legal compliance.

Data location and cross-border transfers

Our servers may be located outside Indonesia. When you use lapak123, your data is transferred to and stored in these locations. By using lapak123, you consent to this transfer. We apply standard encryption and security measures to all data transfers. Our servers are subject to this privacy policy regardless of their physical location.

Users in Jakarta, Surabaya, Bandung, Medan, and Semarang — and throughout Indonesia — have the same data protection rights under this policy. We comply with applicable Indonesian data protection laws and internationally recognized standards for data security and privacy.

Your rights and data access

You have the right to access all personal data we hold about you on lapak123. You can request a copy of your data in a portable, machine-readable format. You also have the right to correct inaccurate or incomplete information. Submit requests through your account settings or contact our support team.

We will respond to data-access requests within 10 business days. We may charge a reasonable fee for providing copies of large amounts of data. We may refuse requests that are repetitive, vexatious, or would compromise the security or privacy of other users or the confidentiality of our business operations.

Access: Request all data we hold about you on lapak123. We provide it in a clear format.
Correction: Request correction of inaccurate personal information in your account profile or identity records.
Deletion: Request deletion of non-essential data. We retain some data for legal compliance and cannot delete it.
Portability: Request a copy of your data in a portable format for transfer to another service.
Complaint: If you believe we have mishandled your data, contact our support team. You may also file a complaint with your local data-protection authority.

Security measures on lapak123

We at lapak123 implement technical, organizational, and physical safeguards to protect your data. These include encryption of data in transit and at rest, firewalls, intrusion-detection systems, and regular security audits. We restrict access to your data to lapak123 staff who need it to operate the platform and serve you.

No security system is perfect. While we work to protect your data, we cannot guarantee absolute security. If we detect a security breach that may expose your personal information, we will notify you by email and in-app notification within 72 hours of discovery, as required by law. You are responsible for keeping your password secure and for promptly reporting any unauthorized access.

This privacy policy applies to lapak123 and our website, mobile app, and in-game services. It does not cover third-party services, payment processors, or other websites that may be linked from lapak123. We recommend reviewing the privacy policies of those services separately.

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We notify users of material changes via email and in-app notification. Your continued use of lapak123 after such changes constitutes acceptance of the updated policy. If you do not agree with any update, you may close your account and request a final withdrawal.